Privacy Policy for Kowamart

Effective Date: 16th/06/2024

Thank you for choosing Kowamart and Logistics Ltd trading as "Kowamart". Kowamart is a multivendor eCommerce platform designed to connect buyers and sellers across a wide range of products, with support from our Kowago deliveryman app and Kowastore Seller app. We value your privacy and are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your data in connection with our services.

By using Kowamart and its associated apps, you consent to the practices described in this policy. If you do not agree to this policy, please refrain from using our platform and associated services.

1. Information We Collect

We collect a variety of information from our users, including both personally identifiable information (PII) and non-personally identifiable information (Non-PII), to enhance your experience and improve our services.

1.1. Account Information:

• When you register on Kowamart, Kowago, or Kowastore, we collect information such as your full name, email address, phone number, password, business name (if applicable), and billing and shipping addresses.
• We may also collect additional information for seller verification purposes, including business registration details, identification documents, and tax information.

1.2. Payment Information:

• To process transactions, we collect payment details including credit/debit card numbers, bank account information, and third-party payment provider credentials (e.g., paystack, flutterwave).
• Payment data is securely handled by third-party processors and is not stored on our servers beyond the duration of the transaction.

1.3. Location Data:

• Precise Location: When using the Kowago deliveryman app or Kowastore Seller app, we collect precise geolocation data to facilitate real-time tracking of deliveries, optimize routes, and ensure delivery accuracy. This data may be collected even when the app is running in the background.
• Usage of Location Data: Location data is used to match orders to the nearest delivery personnel, monitor the delivery process, provide tracking updates to buyers, and prevent fraudulent activities. You can adjust your location preferences in your device settings, but disabling location tracking may impair app functionality.

1.4. Device Information:

• We collect device-specific information such as IP address, browser type, device type, unique device identifiers, operating system, mobile network information, and device settings. This information helps us secure our platform and troubleshoot any performance issues.

1.5. Transaction Data:

• We collect data related to the transactions you make on our platform, including product details, amounts paid, shipping information, and the payment methods used.

1.6. Communication and Support Data:

• We collect information when you communicate with our support team or with other users through the platform. This includes the content of your messages, emails, and phone calls.

1.7. Marketing Data:

• We may collect marketing-related information such as your preferences for receiving promotional communications, participation in surveys, contests, and other promotional events.

2. How We Use Your Information

Your data is used to enhance our services, ensure smooth operation of our platform, and provide you with a personalized experience. Specific purposes for which we use your data include:

• Service Delivery: To facilitate the buying, selling, and delivery processes, including verifying identities, processing transactions, and tracking orders.
• Personalization: To tailor your experience based on your usage patterns, preferences, and location, including personalized product recommendations and targeted advertisements.
• Security: To protect the platform from fraud, unauthorized access, and illegal activities, and to ensure compliance with our terms and conditions.
• Customer Support: To respond to your inquiries, provide assistance, and resolve issues related to your use of the platform and its apps.
• Marketing and Promotions: To send you marketing communications about products, services, promotions, and special offers that may interest you. You can opt-out of these communications at any time.
• Analytics and Improvement: To analyze how our services are used, monitor usage trends, and improve the performance, features, and user experience of Kowamart, Kowago, and Kowastore.

3. Sharing of Information

We only share your personal data with third parties in limited circumstances:

3.1. Service Providers:
We share your data with trusted third-party service providers who perform functions on our behalf, such as payment processing, delivery services, customer support, data analytics, and marketing. These third parties are contractually obligated to protect your information.

3.2. Business Partners:
In some cases, we may partner with third-party businesses to offer integrated services. Your data may be shared with these partners, but only to the extent necessary to deliver the joint services.

3.3. Legal Requirements:
We may disclose your information if required to do so by law, or in response to a legal request, such as a subpoena or court order. We may also disclose your information if we believe in good faith that such disclosure is necessary to protect the rights, safety, or property of Kowamart, its users, or others.

3.4. Business Transfers:
In the event of a merger, acquisition, or sale of all or a portion of our assets, your data may be transferred to the new ownership as part of the transaction. You will be notified via email or a prominent notice on our platform of any such change in ownership.

4. Your Data Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal data:

• Access: You have the right to request a copy of the personal data we hold about you.
• Correction: You have the right to request corrections to any inaccurate or incomplete personal data we hold about you.
• Deletion: You may request that we delete your personal data under certain circumstances, subject to our retention obligations.
• Objection to Processing: You can object to the processing of your data, including for direct marketing purposes.
• Data Portability: In certain situations, you may request that your personal data be transferred to another service provider.

To exercise any of these rights, please contact us at [Insert Contact Information]. We will respond to your requests in accordance with applicable data protection laws.

5. Data Security

We implement a variety of security measures, including encryption, access controls, and secure data storage practices, to protect your information from unauthorized access, loss, or misuse. Despite these efforts, no security system is impenetrable. We encourage you to take appropriate steps to safeguard your own data by using strong passwords and keeping your account information confidential.

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy. When your data is no longer required, we will securely delete or anonymize it. However, we may retain certain information if required by law or for legitimate business purposes, such as preventing fraud, resolving disputes, or enforcing our agreements.

7. Third-Party Links

Our platform may contain links to third-party websites, products, or services that are not owned or controlled by Kowamart. This Privacy Policy does not apply to third-party websites or services. We recommend reviewing the privacy policies of these third parties before providing them with your personal information.

8. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected data from a child, we will take steps to delete such information from our systems.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. We will notify you of any significant changes by posting a notice on our platform or by emailing you directly. Your continued use of the platform following the posting of any changes constitutes your acceptance of the revised Privacy Policy.

10. Contact Us

If you have any questions, concerns, account DELETE request or feedback regarding this Privacy Policy or how we handle your personal data, please contact us at:

• Email: support@kowamart.com
• Phone: +2348133117237